Net2Air Email Support
- Choosing which email to use
- Setting up your email
- Troubleshooting your email.
Whichever of these it is, you can find help email support here.
If you haven’t decided which email software to use, please click here.
If you want to know how to set up your chosen email software, please click on the name of the software you have got installed (or are trying to install) from the list below.
If you are troubleshooting your existing email software, please click on the name of the software you have got installed (or are trying to install) from the list below.
If all you need is the Net2Air mail server details, please click here.
Please try and find the answers yourself from here – we only offer very limited support for email support issues by email, live chat or telephone. Thank you.
The main choices of email software are:
- Thunderbird, from Mozilla – freeware
- Outlook 2007
- Outlook 2010
- Outlook 2013
- Microsoft Office 365
- Mail for iPhone and iPad
- PostBox Express – freeware
- eM Client – freeware
- Opera Mail – freeware
- Windows Live Mail – freeware
- Gmail (formerly Google Mail) and
- Outlook.com (formerly Hotmail)
The most common problem for email installations is to do with the connection details. For example, the software receives email but cannot send it. This usually means that the people who provide your broadband connection insist, for security reasons, that you send your email out via their email server. To fix the problem therefore, you need to check what the name of their outgoing email server is – typically it will be something like smtp.provider.com – and make sure that you put that into the relevant place. The relevant place is usually in something called ‘Account Settings’ (or similar) but varies between different types of software.
If the software doesn’t receive or send email, then that suggests that there might be something wrong with your connection. Please try and see if you have a connection by using your browser to go to somewhere reliable – www.bbc.co.uk is usually up and running. Assuming that works, then it isn’t your connection but your configuration.