Response Times
We love to hear from you, so please do get in touch.
We try and respond to all communications on the next working day, but where this isn’t possible, we will definitely reply within 5 working days.
Reporting Abuse
If you become aware of abuse of our systems, whether intentional or unintentional and whether it involves Net2Air directly or one of our customers, please report it by email in the first instance to abuse@net2air.co.
We try to respond to any abuse report within 4 working hours, but if that is not possible, then within one working day.
Complaints
If you have reason to complain about any aspect of Net2Air, or any Net2Air customer, please report it by email in the first instance to complaints@net2air.co.
We try to respond to any complaint on a ‘same working day’ basis, but if that is not possible, then within five working days.
If you are not satisfied with the handling of your complaint and it relates to the registration of a domain name within the UK, then you can refer the complaint to Nominet (the .uk registry) by clicking here.
Our office address is:
New Kings Court
Tollgate
Chandler’s Ford
Eastleigh
Hampshire
SO53 3LG
United Kingdom
Email: hello@net2air.co
Tel: +44 (0)845 544 9056
